Returns and Refunds
Do you offer refunds or exchanges?
In-Store Purchases. Full-Priced Items*. *excludes shoe care. Sale Items (Markdowns)*. *excludes shoe care. Faulty Items. Gift Cards. Important Notes. To return or exchange an item, please visit our returns portal. Refunds will be processed back to th
How can I exchange my items? Does it cost me?
It’s easy! Just head over to our Returns Portal via this link here.A label will be emailed or show the QR code at your local post office or post box and you’re good to go! Returns postage fee is $10.95 and exchanges are generally free. We kindly ask
Is there anything I can't return?
Unfortunately, Wild Rhino does not accept returns on the following items:. –Samples–Seconds– Shoes without their original shoebox– Worn Shoes– Gift Cards. Sale Items are only eligible for exchange.
I think my item is faulty!
In the unlikely event that you believe your shoes are faulty – do not worry! We will do everything we can to sort it out for you immediately. You can either pop into your nearest Wild Rhino retail store, use our Returns Portal or email us enquiries@w
Can I return my purchase on Afterpay transaction?
IN-STORE. If you use Afterpay/Zippay in-store, you can recieve a refund for eligible items instore. This will be refunded onto your original payment method. In-store Afterpay/Zippay exchanges are accepted based on the following conditions:. ONLINE. Y
How can I get a refund for my purchase? How long does it take?
ONLINE REFUND: WILD RHINO STORE. Refunds. ONLINE ORDER RETURN: VIA WEB. Exchanges & Refunds. If you would like more information about our returns policy, please click HERE
How do I make a return?
Full-Priced Items*. Sale Items (Markdowns)*. If you are in Australia, use our returns portal to initiate the return process with your order number and details of the item you wish to return. Print the return label and deliver your return to a listed