Can I return my purchase on Afterpay transaction?Updated 6 months ago

IN-STORE

If you use Afterpay/Zippay in-store, you can recieve a refund for eligible items instore. This will be refunded onto your original payment method.  

In-store Afterpay/Zippay exchanges are accepted based on the following conditions:

• Refunds only accepted for full price items.
• Sale items are eligible for exchange only.
• Date of exchange/refund request must be within 30 days from the day of receiving the
  goods
• Goods must be unworn and in original condition 
• The packaging must be undamaged and in original condition
• Receipt must be provided

ONLINE

Yes, if you use Afterpay/Zippay online, you can exchange or refund your purchase for eligible items. 

Please note, refunds can only be issued by our Head Office team.

Online Afterpay/Zippay refunds & exchanges are accepted based on the following conditions:

• Refunds only accepted for full price items.
• Sale items are eligible for exchange only.
• Date of exchange/refund request must be within 30 days from the day of receiving the
  goods
• Goods must be unworn and in original condition
• The packaging must be undamaged and in original condition
• Receipt/order confirmation must be provided