How can I get a refund for my purchase? How long does it take?Updated 6 months ago

ONLINE REFUND: WILD RHINO STORE

Refunds

• Refunds only accepted for full price items.
• Goods can be returned in-person at any Wild Rhino Store during trading hours.
• Date of return must be within 30 days from the day of receipt of goods.
• Goods must be unworn and in original condition.
• Packaging must be undamaged and in original condition.
• Refunds can ONLY be processed by Head Office during business hours, Monday to Friday. Wild Rhino Store team will contact Head Office to process the refund for you.
• Refunds can take up to 10 business days to
         process.

ONLINE ORDER RETURN: VIA WEB

Exchanges & Refunds

• Refunds only accepted for full price items.
• Sale items are eligible for exchange only.
• Date of return must be within 14 days from the day of receipt of goods.
• Goods must be unworn and in original condition.
• Packaging must be undamaged and in original condition.
• Exchanges must processed through Aus Post Returns Portal (Click HERE to visit)
• Return cost is a flat fee of $10.95 & at the cost of the sender.
• Once the goods have been received and checked by our team, Wild Rhino will send new items to you free of charge.
• Refunds will be processed & can take up to 7-10 business days after the goods received.

If you would like more information about our returns policy, please click HERE