Do you offer refunds or exchanges?Updated 6 months ago

In-Store Purchases

• Must be returned to a Wild Rhino store. Find your nearest store here.

Full-Priced Items*

• Eligible for a refund or exchange.
• Full price items purchased with a promotional code are still eligible for a refund.
• Must be unworn, in original condition, and include all original packaging.
• Must be returned within 30 days of delivery.

*excludes shoe care

Sale Items (Markdowns)*

• Eligible for an exchange only (no refunds).
• Must be unworn, in original condition, and include all original packaging.
• Must be returned within 30 days of delivery.

*excludes shoe care

Faulty Items

• If you believe your item is faulty, please contact our team at [email protected] for assistance.

Gift Cards

• Are not eligible for refunds

Important Notes

• Merchandise purchased from stockists (e.g., Myer, David Jones, The Iconic) must be returned to the stockist.

To return or exchange an item, please visit our returns portal. Refunds will be processed back to the original method of payment within 7-10 days of receiving the returned item.