Delivery
Do you offer free shipping?
We offer free standard shipping for orders over $100 within Australia. New Zealand orders – Flat rate of AU $25 per order.
What is your shipping policy?
At Wild Rhino Shoes, we aim to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping policy:. Australia:. New Zealand:. Note: Delivery times may be impacted by factors such as COVID-19 or extreme weather co
What happens if my package is lost?
Check Tracking Information: Use the tracking number provided in your shipping confirmation email to check the status of your package on the Australia Post website. Contact Australia Post If the tracking status shows an issue or your package hasn't m
How much does shipping cost?
Free shipping anywhere in Australia for orders over $100 AUD. Australian orders under $100 – Flat rate of $10 per order. New Zealand orders – Flat rate of AU $25 per order.
How long will it take my order to arrive?
We process our online orders from Monday – Friday. Our warehouse takes up to 48 hours from receiving your order to dispatch it. Once your order has been dispatched, you will receive an email containing your Australia Post tracking number. Please allo
Do you ship outside of Australia?
Wild Rhino ships to the following countries: Australia and New Zealand.
How will I know when my order has been dispatched?
As soon as your order has been processed and dispatched, you will receive an automated email from our warehouse. This email will include your tracking number. If you do not receive this email (and it’s not in your Junk Mail) then please contact us at
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number on
My Order Arrived Damaged
Please contact our customer service team as soon as possible so we can assist you. When reaching out, please include:. Our team will review your case and provide you with the next steps to resolve the matter promptly. We're here to help!