What happens if my package is lost?Updated 6 months ago

If your package hasn’t arrived, please take the following steps:

1. Check Tracking Information

   • Use the tracking number provided in your shipping confirmation email to check the status of your package on the Australia Post website.

2. Look Around Your Property

   • Sometimes packages are left in secure areas like a porch, side entrance, or mailbox.

3. Ask Neighbours

   • Occasionally, parcels may be delivered to a neighbour by mistake or left with them for safekeeping.

4. Contact Australia Post

   • If you’re still unable to locate your package, contact Australia Post directly with your tracking number for further assistance.

5. Reach Out to Us

   • If you’re unable to resolve the issue with Australia Post, please contact our customer service team. Include your order number and tracking details so we can assist you promptly.