Orders & Support
Can I change or cancel my order?
Unfortunately, once an order has been placed, we are unable to make any cancellations or amendments (including personal details, shipping details, product details, and discount applied). Apologies for any inconvenience. If you would like to request a
I need help with sizing
All Wild Rhino shoes are sized and labelled according to AU or EU sizing. Please refer to our "Size Guide". Please note that sizing information provided is approximate and the chart should only be used as a guide.
Where is my order?
Standard shipping orders will be dispatched from our warehouse within 2-5 business days, we currently don’t offer express shipping. During busy trading periods, orders may take longer due to high volumes. You will receive email notification once disp
I need help with a faulty product
If you believe your item is faulty, please submit a return through our Returns Portal.Alternatively, contact our team at [email protected] for assistance. Please note, during the claim assessment for faulty items, our team will assess i