At Wild Rhino Shoes, we strive to process and dispatch orders as quickly as possible. Unfortunately, once your order is placed, we are unable to make changes, such as editing items or adding new products. If you’d like additional items, we recommend

At Wild Rhino Shoes, we strive to process and dispatch orders as quickly as possible. Unfortunately, once your order is placed, we are unable to make changes, such as editing items or adding new products.If you&#x2019;d like additional items, we recommend placing a new order. If you no longer want an item in your original order, you can return it for a refund or exchange once it arrives.For details, please refer to our <a href="https://wildrhinoshoes.com.au/pages/returns" rel="noopener noreferrer" target="_blank">Returns Policy</a>. If you need further assistance, our customer service team is always here to help!

Can I edit or add anything to my order?

Once your order has been placed successfully, you will receive a confirmation email. If you do not receive an email within 30 minutes of placing your order, please check your Junk Email Folder or log into your account on our website to check if it ha

Once your order has been placed successfully, you will receive a confirmation email. If you do not receive an email within 30 minutes of placing your order, please check your Junk Email Folder or log into your account on our website to check if it has been successful. If you still cannot view your order confirmation, then please email us at enquiries@wildrhinoshoes.com.au &#xA0;and we will check it for you.

How do I know my order has been made successfully?

If you haven’t received an order or shipping confirmation email, here are some common reasons and solutions:. Check Your Spam or Junk Folder. Incorrect Email Address. Payment Not Processed. Processing Delays. If you still haven’t received your confir

If you haven&#x2019;t received an order or shipping confirmation email, here are some common reasons and solutions:<ol><li>Check Your Spam or Junk Folder<ul><li>Sometimes, confirmation emails may be filtered into your spam or junk folder. Please check these folders in your email inbox.</li></ul></li><li>Incorrect Email Address<ul><li>If you entered your email address incorrectly at checkout, the confirmation email may not have been delivered. Contact our customer service team, and we&#x2019;ll help update your email address and resend the confirmation.</li></ul></li><li>Payment Not Processed<ul><li>If your payment wasn&#x2019;t successfully processed, your order may not have been completed. Double-check your payment method for any issues.</li></ul></li><li>Processing Delays<ul><li>Occasionally, there may be a slight delay in processing your order. Please allow up to 24 hours to receive your confirmation email.</li></ul></li></ol>If you still haven&#x2019;t received your confirmation email after trying the above, please reach out to our customer service team with your name and order details so we can assist you further.

I Didn’t Receive an Order or Shipping Confirmation?

At Wild Rhino Shoes, we aim to dispatch your orders as quickly as possible to ensure fast delivery. Because of this, we are unable to accept order cancellations once your purchase has been placed. However, if you no longer want your order after it ha

<div data-message-author-role="assistant" data-message-id="ac61881b-2271-42dc-84b9-0cf00cb3c544" data-message-model-slug="gpt-4o" dir="auto" id="isPasted">At Wild Rhino Shoes, we aim to dispatch your orders as quickly as possible to ensure fast delivery. Because of this, we are unable to accept order cancellations once your purchase has been placed.However, if you no longer want your order after it has been dispatched, you can take advantage of our returns policy. Once your order arrives, you can return it for a refund or exchange.For more information on returns, please visit our <a href="https://wildrhinoshoes.com.au/pages/returns" rel="noopener noreferrer" target="_blank">Returns Policy</a>. If you have any further questions or concerns, feel free to contact our customer service team. We&#x2019;re here to help!</div>

How do I cancel my order?

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Order Assistance

Do you offer free shipping?

What is your shipping policy?

What happens if my package is lost?

How much does shipping cost?

How long will it take my order to arrive?

Do you ship outside of Australia?

How will I know when my order has been dispatched?

How do I track my order?

My Order Arrived Damaged

Delivery

How do I apply promo/discount codes?

I’ve applied the discount code but my cart doesn’t update at the checkout?

Why can’t I add my size to my shopping cart?

How do I update my email subscription?

Checkout & Account

Do you offer refunds or exchanges?

How can I exchange my items? Does it cost me?

Is there anything I can't return?

I think my item is faulty!

Can I return my purchase on Afterpay transaction?

How can I get a refund for my purchase? How long does it take?

How do I make a return?

Returns and Refunds

Can I Purchase a Gift Card?

How Do I Find My Size?

How Often Do You Restock?

I Bought Shoes at a Wholesaler and They Are Faulty

Product Warranty

How do I know what size to choose for my shoes?

How can I make sure my shoes always look and feel great?

Products

What do I need to use to Afterpay?

Payment Options

How do I contact Afterpay?

Can I use Afterpay in-store?

What is Afterpay?

Is there a minimum spend to use Afterpay?

Store Locations

Can I change or cancel my order?

I need help with sizing

Where is my order?

I need help with a faulty product

Orders & Support